Company Recognized for Its Superior Outsourced Service Desk Solution Founded on the ServiceNow Platform
MINNEAPOLIS, Feb. 18, 2014 /PRNewswire/ — Virteva, a provider of world-class service desk and technology management solutions, today announced it has been named to CRN's Managed Service Provider (MSP) 500 list as one of the MSP Pioneer 250. The annual list recognizes the top technology providers and consultants in North America whose cutting-edge approach to managed services puts end user customers in the best position to improve efficiencies, cut costs and speed time to market for their own products and services.
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Virteva was also recognized by CRN in 2011, 2012 and 2013 as recipient of the Next-Gen 250 award.
In today's world of computing power, end users are barraged by options. CRN, the leading media outlet for vendors and solution providers attempting to understand sales and service channels, selected the top MSPs in order to bring clarity to the decision-making process.
"The managed services landscape continues to evolve rapidly as organizations are discovering they can impact both bottom-line and top-line growth," said Robert Faletra, CEO, The Channel Company. "When it comes to strong managed services and off-premise solutions, these companies are the industry's proven leaders, showing just how they can change the game for their customers and we congratulate them on their success."
This recognition validates Virteva's leadership and advances its quest to make choosing an EUC and workplace productivity expert an easy decision for mid-market and enterprise companies. Operating from a purpose-built Operations Center, Virteva utilizes the market-leading ITSM platform, ServiceNow, as the foundation to deliver world-class 24×7 Outsourced Service Desk capability with US-based Service Desk technicians. Virteva's Operations Center also manages system-generated alerts to provide a single, cohesive view of IT system performance along with incident, problem and change management.
"We're proud to be recognized again this year by CRN for making the robust power of the ServiceNow platform more accessible than ever," said Jamey Anderson, Virteva's VP of Delivery and Operations. "Many organizations today are struggling to deliver cost-effective and efficient end user IT support. With staffing challenges and workload fluctuations in addition to 24/7 support of PCs, phones and tablets owned by the end user, it's no wonder Service Desk improvement is at the top of many IT project lists."
About Virteva
Virteva (www.virteva.com), a provider of world-class service desk and technology management solutions, operates a purpose-built 24/7 Operations Center in support of mid-market and enterprise companies. Virteva reduces the cost of delivering IT support while increasing end user productivity. Founded on the ServiceNow ITSM platform, Virteva also manages system-generated alerts in addition to end user calls to provide a single, cohesive view of IT system performance along with incident and change management.
Virteva's thought leadership is endorsed by partnerships including ServiceNow, Microsoft, Cisco and leading IT solution providers.
About The Channel Company
The Channel Company is the sales channel community's trusted authority for growth and innovation, with established brands including CRN, XChange Events, IPED and SharedVue. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology sales channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships. Learn more at www.thechannelcompany.com.