Wide Range of Activities Include Free Research, Webinars, eBook, Video, and Infographic
WABAN, Mass., Sept. 30, 2015 /PRNewswire/ — Temkin Group, a leading market research, consulting, and training firm that helps many of the world's leading brands transform their customer experience, announces a broad slate of activities for Customer Experience Day (CX Day) on October 6th.
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This is the third year that companies and individuals around the world will be celebrating CX Day on the first Tuesday in October. CX Day was created as an opportunity for celebrating great customer experience and the professionals who make it happen.
Earlier this year, Temkin Group labeled 2015 as "The Year of the Employee" in its annual listing of customer experience trends. To reinforce that topic, the company's plans for CX Day include a heavy emphasis on employee engagement.
"We're excited to be a part of this wonderful global celebration and to be focusing on the critical importance of engaging employees," states Bruce Temkin, Managing Partner of Temkin Group and creator of CX Day.
Temkin Group's CX Day activities include the following:
- Free Webinar (11:00 PM ET): Bruce Temkin will join Jeanne Bliss for a webinar sponsored by the Customer Experience Professionals Association (CXPA), Mastering CX With Jeanne & Bruce.
- Free Webinar (1:00 AM ET): Aimee Lucas, Temkin Group CX Transformist and VP, will present, Tapping into the Power of Engaged Employees. Attendees of this webinar will receive a free research report.
- Free Webinar (4:00 PM ET): Jen Rodstrom, Temkin Group CX Transformist, will present, The Fundamentals of Customer Experience. Attendees of this webinar will receive a free research report.
- Free eBook: Temkin Group will publish an eBook, 15 Tips For Engaging Employees.
- Free Event in Los Angeles (5:00 PM PT): Bruce Temkin will speak at an event sponsored by the CXPA, being held at the offices of West Monroe Partners in Los Angeles.
- Free Video: Temkin Group has recently released a new video called Customer Experience Matters®, which shows the value of customer experience.
- Free Infographic: Temkin Group will release a new infographic, The Ultimate CX Infographic, 2015. This popular annual publication provides a wide range of interesting statistics and insights from Temkin Group's research.
- 15% Discount: Temkin Group will provide a code via Twitter on CX Day that people can use to purchase any of Temkin Group's research for a 15% discount throughout the day.
For more information about CX Day, visit CXDay.org.
For more information about the Customer Experience Professionals Association, visit CXPA.org.
For more information about Temkin Group's CX Day celebrations, visit the blog, Customer Experience Matters®, at ExperienceMatters.wordpress.com.
For more information about Temkin Group, visit www.TemkinGroup.com.
About Temkin Group: Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. The firm's ongoing research identifies leading and emerging best practices across a wide range of activities for engaging the hearts and minds of customers, employees, and partners. For more information, contact Bruce Temkin at 617-916-2075 or send an Email.
About Bruce Temkin: Bruce Temkin is widely recognized as a customer experience visionary and is Customer Experience Transformist and Managing Partner of Temkin Group. He is also the author of a very popular blog, Customer Experience Matters (ExperienceMatters.wordpress.com). Prior to forming Temkin Group, he was a VP at Forrester Research for 12 years. He is also the co-founder of the Customer Experience Professionals Association (CXPA.org), a global non-profit organization dedicated to the advancement of customer experience management. Bruce is a highly demanded speaker and is often quoted in the press.
Customer Experience Matters is a registered trademark of Temkin Group.