MANASQUAN, N.J., Dec. 2, 2014 /PRNewswire/ — Superior customer service is a core value at SMART Carpet and Flooring (http://www.smartcarpet.com). Now, the company's dedication to that value has earned a unique distinction – the selection as a finalist for the International Service Excellence (ISE) Award from the Customer Service Institute of America.
The ISE Award recognizes companies that have demonstrated "excellence, professionalism and outstanding achievement." In filtering through the nominations, the institute looks closely at several criteria. These include the background and history of the company and its management, the unique products and services offered, the company philosophy and the professionalism of its staff.
"Saving time and money for customers is part of our DNA; it's how we've built strong and lasting relationships over the years," remarked Brendan Phillips, president of SMART Carpet and Flooring. "Therefore, we're honored to be named a finalist for this year's ISE Award. Every member of the team has meaningfully contributed to this distinction."
A pioneer in at-home shopping, SMART Carpet brings the store to the customer with its instantly recognizable mobile showroom – a commercial van stocked with over 4,000 samples of name brand carpet and flooring. Customers can schedule an appointment at a time that's most convenient to them, with none of the frustrating 2- and 4-hour windows made infamous by cable companies.
No-pressure sales professionals help customers choose the carpet or flooring options that look best in any particular space. Brightly lit showrooms are quite possibly the worst places to shop for flooring, and the high overhead that comes with a brick-and-mortar establishment naturally trickles down to the consumer. As a "mill-direct" buying service, SMART Carpet and Flooring can extend savings of up to 50% off normal retail prices.
Providing a vast selection of colors and styles is the first step in achieving customer satisfaction. SMART Carpet sells not only carpet and hardwood flooring, but also laminate, tile, vinyl and luxury vinyl plank. There's something to fit every space, every budget and every interior design concept.
SMART Carpet's warranty program sets a high bar in a competitive industry. The company extends a lifetime warranty on residential carpet installations and a one-year warranty on all other installations. Throughout the life of the carpet, SMART Carpet's installation team is never more than a phone call away, ready to restretch or perform stair work as needed. SMART Carpet even handles repairs covered by the manufacturer's warranty and will file appropriate paperwork on behalf of the customer.
Being proactive in regards to customer service is an important criterion for the ISE Award, and SMART Carpet achieves this though its solicitation of customer feedback and testimonials. The company has received glowing recommendations from thousands of satisfied customers who have remarked on every aspect of their buying experience. When a customer does indicate a problem, SMART Carpet is quick to follow up and see what can be done to meet the customer's specific needs, which demonstrates another essential criterion of the ISE Award — responsiveness.
SMART Carpet continues to innovate and explore new ways to improve the experience of buying carpet and flooring. Being named a finalist for the 2014 ISE Award is proof the company is on the right track.
About SMART Carpet and Flooring
SMART Carpet has managed to eliminate all the hassle of buying new carpet and flooring. Our system is simple, everything is done at home – your home – where color and quality selection matter most. Expert measuring is completed before choosing from the thousands of styles and colors that are available.
Because SMART Carpet is a "Mill-Direct" buying service and not a store, our customers can save up to 50% off typical store prices. No store, no expensive overhead costs absorbed into the price of your flooring. Almost everything is included with SMART Carpet, from the measuring and layout to the quality padding. We even move the furniture.
Contact:
Danielle D'Angelo
smartcarpet.com
732-292-6100
Email