Cue Tips provides notifications to computers, tablets and smartphones to reinforce training from face-to-face classes, which helps improve job performance and keeps training fresh for Signature Worldwide customers.
DUBLIN, Ohio, Feb. 4, 2014 /PRNewswire/ — Signature Worldwide, the leading training solutions provider specializing in customer service and sales training, has launched a new mobile training reinforcement system. Their new product, "Signature Cue Tips," provides customers with a convenient way to deliver reminders to employees that keep skills fresh. Each tip is especially designed by Signature's learning and development specialists to ensure that training sticks.
(Photo: http://photos.prnewswire.com/prnh/20140204/PH57806-a )
(Logo: http://photos.prnewswire.com/prnh/20140204/PH57806LOGO-b )
What happens before and after training is even more important to making training stick than what happens during training. And even the most well intentioned training programs fail due to poor planning or poor follow-up. That is why Signature Worldwide views reinforcement as a critical part of their training methodology, which includes assessment & design, delivery, reinforcement and evaluation & measurement.
"Statistics show that 80% of everything learned in a training session will be forgotten within 30 days without reinforcement," said Steve Wolever, CEO of Signature Worldwide. "That is why we are committed to making sure every customer has access to multiple reinforcement methods. This includes everything from face-to-face communication to our new mobile delivery through Cue Tips."
Cue Tips makes sure that every employee has access to the reinforcement they need to do the job right. Tips take only a few minutes of time and are often followed by quick quizzes and feedback to ensure that employees fully understand a topic. This can be done while sitting at a computer or via a smart phone or tablet in the field. Managers have the ability to track participation as well as results to do everything from create company-wide reports to simply identify areas of opportunity for individual coaching.
Signature Worldwide began by training hotel employees to improve customer service levels, increase RevPAR, raise occupancy levels and ultimately generate more revenue for hospitality clients. Over the past 25 years, they have expanded their industry expertise to heavy equipment parts, sales, service and rental; trucking; HVAC; party and event rentals; multifamily housing; senior living and social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, Signature Worldwide can help to significantly improve the customer experience.
About Signature Worldwide | Signature Worldwide is the leading provider of training and business solutions to service-based organizations, creating tailored employee training programs that directly impact the bottom line. Headquartered in Dublin, Ohio, Signature Worldwide operates throughout North America and has international licensees together serving over 4000 businesses in 42 countries worldwide. For more information, visit http://www.signatureworldwide.com or connect with Signature Worldwide via Twitter @signatureworld or on Facebook at http://www.facebook.com/signatureworldwide.
Media Contact:
Steve Wolever
Email
614-766-5101