Customer Maximizes Use of Salesforce.com with CoreMatrix Service
RED BANK, N.J., Feb. 23, 2010 — CoreMatrix SystemsTM, a leader in implementing and deploying Software as a Service (SaaS) solutions in the cloud, reports that the number of customers utilizing its Experts on Demand service continues to accelerate and customer satisfaction levels are flying off the charts.
Introduced last year, Experts on Demand allows companies to outsource the ongoing maintenance and support of SaaS solutions like Salesforce.com to a dedicated consultant with extensive knowledge of the application. CoreMatrix Experts also work with customers during the transition to a new solution, to drive user adoption and ensure they will obtain the greatest value from the SaaS package they have selected.
Elizabeth Bellis, sales and marketing operations manager for Fry Communications, who was charged with switching the company's in-house sales contact database to Salesforce.com, said, "I was extremely worried about transitioning to a new system. However, the CoreMatrix Experts on Demand service made it so simple that my initial concerns were eliminated. They facilitated a smooth data transition, and have continued to provide a highly responsive service. CoreMatrix has really helped us maximize our investment in Salesforce.com."
Mark Werrell, VP of Consulting Services at CoreMatrix, said, "We continue to see increased demand for our Experts on Demand Service, often in environments where customers also have Salesforce.com premium support. The feedback we have received clearly indicates that our Experts on Demand service complements the Salesforce.com service." Werrell added, "Organizations such as Fry Communications clearly see the value of having an assigned CoreMatrix support consultant, someone who intimately knows their system, and is able to act as an extension of their team. Our support consultants are much more than product experts. They focus on understanding the business drivers and desired results first, and then optimize the system to meet those needs."
About CoreMatrix SystemsTM
CoreMatrix (http://www.corematrix.com) is a leading provider of cloud computing consulting, systems integration and support services for mid-sized and Fortune 500 companies. With industry-specific experience gained from over 750 CRM projects, CoreMatrix is dedicated to helping customers extract more value from On-Demand solutions, to quickly improve productivity and see a faster return on investment. CoreMatrix customers include American Express® Travel Management Services, Citrix®, Wyndham Hotels and Resorts and Kronos®. CoreMatrix, headquartered in Red Bank, N.J., has regional offices throughout North America.
Contact:
Joan Rothman
Email
914-391-8406
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