Press Release Headlines

Novotel and Monscierge Release Initial Results of New Virtual Concierge at HITEC 2013

Novotel finds their recently launched Virtual Concierge solution to be a big success with guests and staff

OKLAHOMA CITY and PARIS, June 26, 2013 /PRNewswire/ — One month after implementing the first phase of a global virtual concierge roll-out, Novotel has noted significant increases in guests' satisfaction levels. They also report high levels of adoption across all target demographics. Comments have been made by guests on social media sites complimenting the hotels on their "cool" new technology.


The first 100 hotels of 400 total properties are currently in a phased roll out. Hotels on three continents have curated content to provide their guests with information about the very best that their hotel has to offer, and insider tips about the local surroundings. The Virtual Concierge will also provide local maps, flight information, weather, news and connectivity to social media to send localised postcards.

The imminent introduction of fully synchronized mobile platforms that guests can download for free will further enhance Novotel's ability to connect with their clients through the entirety of their journey.

This rapid implementation has been achieved using the Monscierge software framework which enables hotel groups to provide uniform, branded content alongside local hotel information in a single flexible and scalable platform.

"The Monscierge framework is the most advanced we've seen," claims David Esseryk, Accor V.P. of Consumer Technology. "The system is much more than multilingual. It is a feature rich, multi-region ecosystem that has localised content and functionality far superior to anything else on the market. The synchronisation across multiple types of hardware / guest touch points is seamless."

With Monscierge's product line having been built with a flexible framework, Accor is looking ahead to deploying further new technology in 2014.

"This solution is powerful and our customers love it. The system is very fluid and flexible in particular for content updates," says Sabine Kadyss, Novotel Brand & Services Director.

About Monscierge, LLC:

Monscierge is an international software company specializing in innovative hospitality solutions. Founded in 2009, this global, private Oklahoma City-based firm has developed a suite of products that facilitate elegant connections between hotels, brands, chains and their guests through lobby devices, mobile and tablet applications and other customized solutions dedicated to improving guest experiences and hotel relations.

For more information: or text CONNECT to 411-24-7 (U.S.)

About Novotel

Novotel is the midscale hotel brand of Accor, the world's leading hotel operator, present in 92 countries with nearly 3,500 hotels and 160,000 employees. Novotel's consistently high standard of service contributes to the wellbeing of both business and leisure travelers: think spacious, modular-design guestrooms, balanced cuisine available 24/7, excellent meeting facilities, attentive staff, dedicated children's areas and rejuvenating wellness facilities. With PLANET 21, Accor's sustainable development program, Novotel commits itself to the planet! To meet today's challenging environmental and social issues, the brand has chosen to rely on a world renowned environmental certification, ISO 1400. Novotel offers close to 400 hotels and resorts in 60 countries, situated in the center of major international cities from business districts to tourist destinations.

More information at

Monscierge Press Contacts:

Crystal Robinson, Media Director


Tel.: +33 1 (888) 426-5730

Novotel Press Contacts:

Romain Folliot


Tel.: +33 (0)1 45 38 84 94

Melissa Levine