CLAREMONT, Calif., Sept. 9, 2016 /PRNewswire/ — Lisa Anderson MBA,CSCP, president of LMA Consulting Group, will speak to the Project Management Institute (PMI) – Inland Empire Chapter on Saturday, September 10, 2016, 10:00 AM – 3:00 PM at the Magic Lamp Inn in Rancho Cucamonga, Calif. about the importance of customer service. Anderson, a sought after speaker on supply chain, customer service, skills gap, ERP, SIOP, and the Amazon Effect and its impact on business operations of manufacturers and distributors, will be presenting "The Amazon Effect: Creating a Customer Service Edge" to professionals focused on improving project results.
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Anderson is board approved in supply chain strategy, an advisory board member for the Advanced Supply Chain Certification program, and was named a top 100 supply chain blogger on SupplyChainOpz. Recognized as the 16th most influential person in supply chain management and sustainability by technology leader SAP's "Top 46 Resource and Optimizations Influencers (Plus a Few Others)," she will present primary research on how Amazon is impacting businesses and elevating customer expectations as well as provide key strategies on where and how to make improvements to stay competitive and relevant to customers. Anderson frequently discusses how customer service is core to business success and explains how her proprietary process TST helps companies provide exceptional service including short lead times to support business growth while achieving bottom line results when looking across companies from small to large and spanning diverse industries such as aerospace, building products and food.
"I think it is imperative that companies step up their game when it comes to customer service. Providing rapid turnaround times, 24/7 accessibility and value-add service options has become the norm," explains LMA Consulting President Lisa Anderson. "Our research bears out these facts, and it is time to light a fire under companies to dump a one-size-fits-all strategy and shift to the 1:1 customer experience."
Anderson will be presenting along with Brian Dreyer, CSM, CSP, an Enterprise Agile Coach, and Dustin Fennell, a transformation technologist, at The California Inland Empire Chapter (PMICIE), the area's premier project management association, committed to the advancement of the project management profession. Registration for 2016 PMICIE Professional Development Day is free for members and $70 for non-members.
Celebrating its eleventh year, LMA Consulting Group helps growing companies elevate overall business performance while creating a customer service edge. Through a number of proven proprietary processes, LMA Consulting Group can pinpoint areas for improvement with eagle eye precision and develop the strategies to deliver results. Anderson, also known as The Manufacturing ConnectorSM, is currently working on a book entitled "The Amazon Effect" detailing a business roadmap to thriving in an ultra-competitive marketplace. A regular content contributor in topics including supply chain, ERP and SIOP, she has been interviewed for articles in publications like Industry Week, tED Magazine and the Wall Street Journal. She actively posts educational blogs three times weekly and has two newsletters, Profit through PeopleSM and "I've Been Thinking." For information about Lisa Anderson, go to http://www.lma-consultinggroup.com/ or call 909.630.3943.
About LMA Consulting Group – Lisa Anderson, MBA, CSCP
Ranked Number 16 in SAP's Supply Chain Influencers and recognized as one of the top 1% of consultants worldwide, Lisa Anderson has deep experience helping manufacturers and distributors maximize value.
Lisa is the founder and president of LMA Consulting Group Inc., a consulting firm that helps manufacturing and distribution organizations elevate business performance and maximize value. She is the author of the forthcoming book The Amazon Effect.
If it relates to improving the performance of a manufacturer, Lisa has done it. Her expertise encompasses the full scope of end-to-end supply chain business processes – from your suppliers' suppliers through your manufacturing operations to your customers' customers. Her unique talent resides in accompanying these processes with the appropriate organizational development, systems and financial expertise to help clients consistently deliver bold customer promises and substantial company profits.
Prior to founding LMA Consulting Group Inc., Lisa was the Vice President of Operations and Supply Chain of PaperPak, Inc. Her twelve-year tenure included transitions and promotions through the company transformation from a $100 million family-owned business, through a merger and acquisition of three businesses into one $350 million global company, followed by a management leveraged buyout in combination with an investment banking group.
In demand as a speaker for conferences such as the Global Supply Chain & Logistics Summit and the APICS International Conference, Lisa has been quoted and featured in a variety of online and print publications, including the Wall Street Journal, ABC News, andtED magazine.