Screen Pop Connect, Agent Connect, Hello Connect, Email Connect and SMS Connect help clients maximize agent productivity and return on investment
MAYS LANDING, N.J., Oct. 22, 2008 — Global Connect, the leading provider of voice messaging and notification services, has announced a number of new features that will help clients reach their contacts even more quickly and effectively.
With over eight years of expertise in working with VoIP technology and the ability to deliver millions of calls per hour, Global Connect was one of the first companies to introduce VoIP to the automated voice messaging arena, and specifically to the collections market. "When other automated voice messaging vendors were still questioning this state-of-the-art technology or were yet to even enter this market, Global Connect was playing the role of innovator, finding ways to help businesses such as collections firms use VoIP to their advantage," said Craig Bird, Chief Executive Officer of Global Connect. "We continue to fill that innovator role, continually leading the way in the development of new VoIP platforms that benefit our clients."
The latest features unveiled by Global Connect include:
Screen Pop Connect – Global Connect's Screen Pop Connect feature allows agents to receive a simultaneous screen pop containing information such as debtor name and account number as a call is transferred to their work station. To activate the feature, the agents simply log into the Global Connect Interface activating their desk, and they can continue to log on or off throughout the day.
Agent Connect – To properly manage the effectiveness of each agent, Global Connect has designed the Agent Connect feature which allows managers and other supervisors to monitor in real-time the status of each agent and his or her productivity, as well as key performance metrics, such as right party contacts and promises to pay. With a built-in automated call distribution (ACD) piece, agent productivity and efficiency will increase through more intuitive and real-time pacing of calls. This functionality will allow clients to increase the productivity and effectiveness of each of their agents, further optimizing the use of the Global Connect system.
Hello Connect to Agent – Global Connect's Hello Connect to Agent eliminates the need for the debtor to press a hot key for a live transfer of the call to the collection floor. Global Connect's Hello Connect connects all live answers instantly to the collection floor, identifying the debtor through the agent whisper or screen pop. The addition of this feature to Global Connect's current platform allows client to use multiple touching points from one single platform.
Email Connect – Clients can now instantly follow up a voice broadcast with an email broadcast. In addition to the text within the email message, clients can include several attachments. The ability to follow a phone call with an email message, or vice versa, greatly increases the likelihood that a contact will receive and respond to a client's message.
SMS Connect – Global Connect now offers Free to End User SMS (Short Message Service) Text Messaging, in addition to telephone and email messaging. "Text messaging is such a popular communication method today that it is only natural that we added the capacity to our list of features," said Craig Bird. "With the ability to call, email and text their contacts, Global Connect clients are truly making the most of VoIP technology."
The Global Connect Voice Messaging System is a 100% web-based communication system that allows clients to send a message to thousands of telephone numbers within a matter of minutes. "Agent Connect, Screen Pop Connect, Hello Connect, Email Connect and SMS Connect are just the latest in a long list of robust features, such as Custom Call Lists, Cell Phone Scrub, Real-time Reporting, State and Federal Compliance, Agent Talk-off Recording, Call Escalation, Real-time Call Suppression, Dashboard Reporting, and Hot Key Transfer," said Craig Bird. "We're happy to add more useful features to that already long list, and we will continue to do so, whenever we see an opportunity to use our technology to help our clients."
To learn more about Screen Pop Connect, Agent Connect, Hello Connect, Email Connect, SMS Connect, or other features and functionality offered by Global Connect, visit http://www.gc1.com or call 1-888-421-4151.
About Global Connect
Global Connect helps a variety of businesses throughout the United States and Canada deliver personalized voice messages quickly and cost-effectively. Founded in 2002, Global Connect is a privately held company with corporate offices in Mays Landing, New Jersey, regional sales and service offices located throughout the United States, and a call center in Toronto, Canada.
For more information on Global Connect, please call 1-888-421-4151 or visit http://www.gc1.com in the United States or http://www.gc1.ca in Canada.
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