Gailen David is The Sky Steward. His Jetiquette program is a winner of the Magellan Award from Travel Weekly Magazine. David's inspirational book, Jetiquette ... The Customer Experience and You, shares his journey from a post-strike, bitter airline worker to one that has made providing the best service to customers his first priority and the foundation of his professional identity. Learn more at http://www.dearskysteward.com.
American Airlines Flight Attendant Launches Petition to Replace Airline Management
MIAMI, Feb. 22, 2012 — A controversial series of YouTube videos mocking a flight attendant's bosses at American Airlines has morphed into an all-out grassroots movement to remove the upper-management team now running American Airlines, which filed for Chapter 11 Bankruptcy protection in November of 2011. The bankruptcy filing was followed by an announcement of […]
The Sky Steward Empathizes with JetBlue Flight Attendant
MIAMI, Aug. 11, 2010 — Gailen David, aka The Sky Steward, empathizes with the JetBlue flight attendant who made a quick escape down an emergency chute after the stress encountered on the job pushed him to the breaking point. In fact, Gailen suffered his own stress crisis in the 1990's that pushed him to remove […]
The Sky Steward Earns Fans by Giving a Voice to Travelers and Airline Employees
MIAMI, Nov. 4, 2009 — He's taking on airlines with frank advocacy for travelers and airline employees alike, even risking his own employment at a "mAAjor U.S. airline" – but that's all in a day's work for veteran purser Gailen David, also known as The Sky Steward. David's efforts as champion of the little guy […]
Dear Sky Steward: What's the Real Scoop on Air Travel?
MIAMI, Oct. 6, 2009 — Dear Sky Steward: Is there anyone in the airline industry willing to tell it like it is for the sake of passengers and travelers? Can anyone hold the airlines accountable for the way they treat the people who choose to do business with them? Signed, Weary of the Unfriendly Skies. […]
Air Travel Expert: Poor Service Pattern at US Airlines Must End
Dissatisfied with the state of the US airline industry, airline veteran is on campaign to highlight the best, while demanding leadership improvements at the worst MIAMI, April 21, 2009 — Passengers of legacy airlines are mad as heck and they are not going to take it anymore. In fact, they've been steadily taking their business […]
Flight Attendant Campaigning to Be America's Next Airline CEO
CORAL GABLES, Fla., March 10, 2009 — Gailen David, a 30-year airline industry veteran, has launched a campaign to be America's Next Airline CEO. His blog http://www.DearSkySteward.com carries his latest YouTube campaign messages, which describe his vision of a new, brighter era in air travel, reintroducing much of what has disappeared over the years. Bringing […]
Flying First Class or Coach, Top 5 Travel Manners Are a True Indicator of Class
MIAMI, Jan. 7, 2009 — Traveling with class is not simply putting down the Amex Platinum Card and purchasing a seat in the first class section of a jumbo jet. In fact, whether you are traveling up front or in economy, your true level of class is actually reflected in your travel manners. Also known […]
Nasty Turned Nice … Flight Attendant Shares His Joy-on-the-Job Secrets
Just in time for Holiday shopping and travel, this once grouchy airline worker shows other customer contact personnel how to recognize their personal value and send their spirits soaring in spite of pay cuts, executive excess, and low coworker morale CORAL GABLES, Fla., Dec. 18, 2008 — Gallup Research Polls show that companies with a […]
There's etiquette, and then there's Jetiquette – a movement being led by Gailen David to improve the quality of service and "overall attitude" in the travel and hospitality industries. This year, Jetiquette earns a name for itself with Travel Weekly Magazine, who recently handed Gailen David a Silver Magellan Award for his groundbreaking customer service […]
With Jetiquette(TM), 'The Sky Steward(R)' Makes Travel Industry Training More Civilized
CORAL GABLES, Fla., July 25, 2008 — Gailen David, The Sky Steward(R), is able to transform even the surliest employees into stars of customer service. In fact, he shares his own journey from a rude employee to a customer service icon. That is why companies bring him in to talk to roomfuls of front-line personnel […]
Coffee, Tea, Attitude Adjustment? Jetiquette(TM) Program Addresses Airline Customer Service Issues
CORAL GABLES, Fla., July 8, 2008 — Did you receive a smile the last time you were charged for your extra checked bag? Was the reservation agent polite when they asked you for a credit card number to cover your $100.00 change fee? Workers in the travel industry, particularly at US airlines, are faced with […]
CORAL GABLES, Fla., April 21, 2008 — Recent bad press related to customer service issues at major airlines, as well as the movement toward a passenger bill of rights, could have been avoided, according to The Sky Steward, Gailen David (http://www.skysteward.com). All it would have taken, he says, is a little Jetiquette(TM). David began keeping […]
