PowerPhone, Inc., a 28-year-old, privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. Our staff represents hundreds of years of combined control center and field experience. Industry expertise, coupled with the latest technology and business best practices combine to create a flexible and efficient resource for our international client base.
Bristol, Tennessee Strengthens 911 Call Handling with Total Response CACH
TriTech CAD Interfaces to PowerPhone's CACH Software MADISON, Conn., Oct. 18, 2016 /PRNewswire/ — The Bristol Tennessee Emergency Communications District 911 has upgraded their 911 call handling operations with PowerPhone's Total Response protocol and call handling system. This upgrade includes the computer aided call handling system (CACH), which provides fully integrated call handling protocols for police, […]
Shelby Township Strengthens 911 Call Handling With PowerPhone's Total Response Solution
MADISON, Conn., Aug. 24, 2016 /PRNewswire/ — Shelby Township (Michigan) has implemented PowerPhone's Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Shelby Township define and achieve a higher standard of emergency call handling. Logo – http://photos.prnewswire.com/prnh/20160823/400661LOGO Photo – http://photos.prnewswire.com/prnh/20160823/400663 Total Response was seamlessly incorporated into Shelby […]
PowerPhone's Total Response Solution Strengthens Chesterfield County's 911 Call Handling
MADISON, Conn., Aug. 2, 2016 /PRNewswire/ — Chesterfield County E911 (South Carolina) has implemented PowerPhone's Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Chesterfield County define and achieve a higher standard of emergency call handling. Photo – http://photos.prnewswire.com/prnh/20160801/394653 Photo – http://photos.prnewswire.com/prnh/20160801/394654 Total Response utilizes integrated call […]
MADISON, Conn., July 11, 2016 /PRNewswire/ — Sugar Land Public Safety Dispatch has earned a two-year Total Response Reaccreditation for emergency call handling. Total Response Accreditation is provided by PowerPhone, an industry-leading expert and 911 call-handling-system provider. Reaccreditation demonstrates an agency's continued commitment to quality and accountability in emergency call handling and was awarded after […]
Grant County Sheriff's Office Adopts Total Response Solution for 911 Call Handling
MADISON, Conn., July 5, 2016 /PRNewswire/ — The Grant County Sheriff's Office (Minnesota) has implemented PowerPhone's Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Grant County define and achieve a higher standard of emergency call handling. Photo – http://photos.prnewswire.com/prnh/20160701/385773 Logo – http://photos.prnewswire.com/prnh/20160701/385774LOGO Compatibility with Grant […]
Pike County Sheriff's Office Upgrades 911 Call-Handling Operations With Total Response
MADISON, Conn., June 27, 2016 /PRNewswire/ — The Pike County Sheriff's Office (Pike County, Indiana) is transitioning to PowerPhone's Total Response solution to streamline 911 call-handling operations. Total Response provides the tools, processes and trainings for Pike County's Public Safety team to define, achieve and measure their 911 call-handling standard of care. Photo – http://photos.prnewswire.com/prnh/20160624/383320 […]
MADISON, Conn., Jan. 13, 2016 /PRNewswire/ — Enterpol CAD has interfaced with Total Response CACH, offering their customers access to PowerPhone's higher standard for emergency call handling. Photo – http://photos.prnewswire.com/prnh/20160112/321540 Photo – http://photos.prnewswire.com/prnh/20160112/321541 Enterpol, a subsidiary of Huber & Associates, is an affordable Computer-Aided Dispatch software for 911 call centers and PSAPs. Enterpol's CAD transmits a […]
PowerPhone Launches Public Safety Telecommunicator Course
MADISON, Conn., Jan. 5, 2016 /PRNewswire/ — PowerPhone, a leading provider of 9-1-1 call handler training and software since 1984, is pleased to announce the launch of a new Public Safety Telecommunicator course. The course contains the equivalent to 40 credit hours and combines on-demand presentations and assessments with the presence of certified instructors in a […]
Leavenworth County Sheriff's Office Upgrades 911 Call Handling System with Total Response CACH
MADISON, Conn., Dec. 16, 2015 /PRNewswire/ — The Leavenworth County Sheriff's Office has completed a major upgrade to their 911 Call Handling system by implementing PowerPhone's Total Response solution to include CACH software. Total Response consists of software, training and procedures providing a higher standard of 911 call handling. Logo – http://photos.prnewswire.com/prnh/20151215/296101LOGO Logo – http://photos.prnewswire.com/prnh/20151215/296102LOGO Total […]
MADISON, Conn., Dec. 7, 2015 /PRNewswire/ — PowerPhone is pleased to announce the recertification of the Berwyn Communications Center (City of Berwyn, Illinois) for the Total Response system to support Emergency Medical Dispatch (EMD). A formal presentation of recertification was made before the City of Berwyn City Council on September 22, 2015. Logo – http://photos.prnewswire.com/prnh/20151204/293403LOGO Photo […]
Love County E911 Upgrades Emergency Call Handling with PowerPhone's Total Response
MADISON, Conn., Nov. 17, 2015 /PRNewswire/ — PowerPhone is pleased to announce that Love County E911 (Love County, Oklahoma) has upgraded their 911 emergency call handling system to incorporate our Computer Aided Call Handling (CACH) software. CACH is the electronic component of Total Response, which is a proven approach to emergency call handling that takes the […]
Boyd County 911 Upgrades Emergency Medical Dispatch Response with PowerPhone's Total Response
MADISON, Conn., Sept. 23, 2015 /PRNewswire/ — PowerPhone is pleased to announce that Boyd County 911 (Boyd County, Kentucky) is the latest agency to adopt its Total Response system to support Emergency Medical Dispatch. Total Response is a proven, integrated approach to emergency call handling that takes the entirety of a caller's situation into account and […]
PowerPhone Advances 911 Call Handling Technology
MADISON, Conn., June 29, 2015 /PRNewswire/ — PowerPhone, a global leader in 911 communications solutions, has announced the release of the industry's first Total Response Digital Tablet. Delivered via digital computer tablet or desktop PC, Digital Tablets are the newest delivery source for Total Response protocols – providing on one iPad-sized digital tablet all of the […]
PowerPhone Appoints New Company President
MADISON, Conn., May 26, 2015 /PRNewswire/ — PowerPhone, a global leader in emergency communications solutions, has announced the appointment of Jerry Turk as company president. Jerry, who has been with the company since 2002, will be responsible for the leadership and oversight of PowerPhone's senior management team and executing the company's strategic initiatives. He is the […]
Marshall County has made the commitment to maintain and improve their standard of care MADISON, Conn., June 9, 2014 /PRNewswire/ — Marshall County 9-1-1 has adopted and deployed the PowerPhone Total Response CACH (Computer Aided Call Handling) solution because their commitment to their community is critical. This was an enormous effort by the three agencies who […]
PowerPhone Utilizes Open API to Revolutionize 911 Dispatch Systems With Seamless Integration
MADISON, Conn., May 19, 2014 /PRNewswire/ — PowerPhone, a leading provider of 911 call handling protocols, announces an update to its pioneering Total Response® CACH® 5.0 software to include an open API (application programming interface) that will allow for immediate and seamless integration of the software with Computer Aided Dispatch (CAD) systems. PowerPhone's Computer Aided […]
MADISON, Conn., April 15, 2014 /PRNewswire/ — PowerPhone, a leading provider of training services and 911 call handling protocols, today announced the release of their entire continuing education curriculum online. A 2012 survey conducted by the company revealed a growing need for easing and more cost-effective continuing education training for public safety personnel, with 78% […]
"Just in Time" Continuing Education Training for Dispatchers Launched by PowerPhone at APCO 2013
Bite-size, subscription-based online courses further eLearning initiative of leading 911 training provider MADISON, Conn., Aug. 19, 2013 /PRNewswire/ — PowerPhone, a leading provider of 911 training and technology, has announced the launch of Just in Time training to bring the latest continuing education topics directly to call takers' desktops. Unveiled at the 2013 Association of […]
Total Response Call Handling system to be deployed by USMC Bases worldwide MADISON, Conn., June 17, 2013 /PRNewswire/ — PowerPhone, a leading provider of 911 training and technology, recently announced its latest client relationship with the United States Marine Corps (USMC). PowerPhone will be providing Marine Corps installations worldwide with its integrated emergency call handling solution […]
