Feedback Ferret Company Profile
Feedback Ferret is a comprehensive management tool to gather, analyse, report and act on customer feedback.
Using class-leading text analytics technology, we automatically transform customer comments into easy-to-understand, actionable insight to give businesses the information they need to improve customer experience and drive improved financial performance.
The key to successfully gathering quality feedback is to make it quick and easy for customers to tell you what is important to them - using their own words - giving you real depth of information about their experience with your company.
Our unique text analysis engine automates the time consuming process of reading and digesting customer and employee feedback comments.
Feedback Ferret solves the problem of how to manage and understand what’s being said, even within very large volumes of customer feedback text.
Text analytics results are presented through intuitive web-based dashboards which enable you to quickly see the themes, topics, hot-spots and trends in your feedback, and instantly click-through to the underlying text comments.
News from Feedback Ferret:
Do You Know the Difference Between Market Research and Customer Insight?
LONDON, June 2, 2016 /PRNewswire/ — "So, you manage customer feedback – therefore you are a market research company?" No, Feedback Ferret is not in the business of providing market research. We are providers of customer insight. But what is the difference between the two? Photo – http://photos.prnewswire.com/prnh/20160601/374265 Logo – http://photos.prnewswire.com/prnh/20160601/374264LOGO Let's start with some basic […]
Unique Customer Feedback Solution for Travel Industry
Reevoo and Feedback Ferret combine forces to offer travel industry single integrated platform for managing Voice of Customer feedback LONDON, May 12, 2015 /PRNewswire/ — Anticipating customers' needs before they do, preventing attrition, improving word-of-mouth and retaining customers are just some of the goals tour operators and travel agents aspire to day in day out. Reevoo […]
Feedback Ferret Helps Improve the Customer Experience of Thousands of Ferry Passengers
Feedback Ferret is delighted to announce their appointment as P&O Ferries technical partner for helping them improve the customer experience for their passengers LONDON, Nov. 28, 2014 /PRNewswire/ — Faced with a lack of insight into why their customers were giving the scores they were in their customer feedback surveys, P&O Ferries has turned to Feedback […]
Feedback Ferret's Customer Feedback Devices Set To Take Polish Retail Sector By Storm
Feedback Ferret teams up with Polish retail technology experts to launch voice of customer feedback solution in Eastern Europe LONDON, Nov. 11, 2014 /PRNewswire/ — Following the signing of a new partnership agreement with retail technology experts, SmartLife, Feedback Ferret is gearing itself up to launch its customer feedback solution into the Polish retail market. […]
Feedback Ferret South Africa's Continued Growth Exceeds Expectations
New office in Johannesburg will enable company to further expand business in this region. LONDON, Oct. 6, 2014 /PRNewswire/ — Following its inception in 2013, the South African division of Feedback Ferret has grown beyond all expectations. Headed up by Jason Wilford and Richard Pickering, the new office has already substantially developed the company's profile in […]
Feedback Ferret Partners with CFS to Provide Innovative New Technology to Improve Customer Experience for Retail Clients
CHICAGO, July 26, 2013 /PRNewswire/ — This month marks the start of a new partnership between Feedback Ferret and South African owned CFS (Customer First Solutions). The partnership will enable the retail, hospitality and automotive industries to gain deeper insight into their customer feedback and to monitor actions taken to improve customer experience. (Photo: http://photos.prnewswire.com/prnh/20130726/PH53570) CFS […]
Feedback Ferret Solution Improves Customer Feedback Analysis for BMW
CHICAGO, July 3, 2013 /PRNewswire/ — BMW Group UK customer management teams are using Feedback Ferret to track customer feedback to make speedy decisions about their customer experience. BMW Aftersales Director, Richard Price came across the Feedback Ferret solution and immediately saw its potential for driving product, service and dealer performance through this new fast and […]
Feedback Ferret Launches New Generation Voice of Customer Solution
User-friendly text analysis platform speeds processing while enabling higher levels of accuracy CHICAGO, June 24, 2013 /PRNewswire/ — Feedback Ferret has just launched its next generation text analytics engine which has been re-architected to provide an altogether more sophisticated and powerful solution for analysis of Voice of Customer feedback comments. (Photo: http://photos.prnewswire.com/prnh/20130624/PH36535) Although the Feedback Ferret engine has always […]
