3PE Global LLC Company Profile
help companies STOP customer defections by improving the customer experience.
My passion is inspiring, building, and leading teams to develop breakthrough customer experiences that solve consumer problems and have real commercial value in the global marketplace.
I helped one company improve their customer experience, reduce customer defections by 40% and improve profits by $10 million. If you want to STOP customer defections and improve your customer experience, then contact me now at 612-810-2524.
I am a Customer Experience Expert focused on the four pillars of the customer experience: leadership, culture, people and process. I coach, mentor and build teams that deliver results by creating differentiating customer experiences. My principle-centered character and values enable me to consistently deliver on my commitments.
I founded HolidayItForward.Org in 2011 to leverage social media and the network effect to help others in need.
News from 3PE Global LLC:
Caring Leaders Generate Real People Engagement
MINNEAPOLIS, March 5, 2012 — It seems almost daily, the media features people who are unhappy with the way they were treated by businesses, employers or co-workers. Perhaps this is an outcome of a materialistic society or due to the pressures and time constraints of modern life — although the expansion of social media might […]
Ten Ways Businesses Can Improve Their Customer Experience
MINNEAPOLIS, Jan. 17, 2012 — "Businesses today must fight harder than ever to stop customer defections, increase same-store sales and build customer loyalty," according to Pete Bosse, PhD: a consultant specializing in improving the customer experience. When confronted by customer defections, Pete identifies the root cause of poor decisions that usually lead to bad customer […]
Big Business Bites Customers and Alienates Followers, Declares DrTeamwork
MINNEAPOLIS, Jan. 5, 2012 — "The frustration level among Banking, Retail and Telecommunications customers appears to have reached a crescendo," according to Pete Bosse, a PhD consultant also known as DrTeamwork, who specializes in improving the customer experience. Perhaps you noticed the recent media backlash? Bank of America proposed a new $5 debit card fee […]
