Role developed to ensure customers maximize investment in DevOps software test automation platform
SAN JOSE, Calif., Aug. 11, 2016 /PRNewswire/ — Appvance is making customer success a significant priority with the addition of Harry Manley as the new vice president of customer experience. In this role he will work closely with customers to ensure they are maximizing their investment in Appvance UTP, the most comprehensive DevOps-driven software test automation platform in the industry.
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Manley will focus on the entire customer experience, from the first call with the sales team to day-to-day support, to ensure customers' overall experience and expectations are met. Manley will also be responsible for the customer on-boarding phase, providing training services and support to users of Appvance UTP.
"Customer success is an absolutely vital component of what we do at Appvance, and we needed someone who understood that and could contribute to it on a daily basis," said Appvance CEO Kevin Surace. "With Harry's deep industry knowledge and proven record of success, we knew we had the right person to drive our customer experience strategy, and keep a close ear to what the customer wants."
"Appvance UTP completely transforms QA for DevOps, so it is essential that we help our customers shift left and change the way they think about software QA automation," said Manley. "By setting the stage for success early, we will accelerate the user adoption rate and ensure satisfaction with Appvance UTP."
Manley brings more than 20 years of experience into the new role having managed global technical teams, and with a background in large-scale, high performance distributed systems, ongoing technical support, and as a software and systems architect. Notable past work prior to Appvance includes, serving as head of technical operations at RetailNext, solutions and OEM software engineering manager at Micromuse and technical solutions architect at Mibtree in the U.K. He also ran his own specialized consultancy business for almost 10 years, working with HP, EDS, Fujitsu, QinetiQ, BAE Systems, Selex ES and Capita.
Designed for the development of modern applications that leverage DevOps, agile processes, continuous integration, rapid test development methods and time-challenged delivery environments, Appvance UTP eliminates redundancies found in traditionally siloed approaches to enterprise application and software testing, combining best-of-breed functional, performance, load, app penetration, compatibility, database and others.
Now available to ship worldwide, Appvance UTP is the first unified software test automation platform to effectively eliminate the redundancies created by traditional QA silos that clog DevOps teams. Customers can improve the quality, performance and security of all their applications, up to 10 times faster and for far less cost than old, siloed testing and quality assurance automation tools.
About Appvance, Inc.
Appvance develops innovative solutions that help enterprises to streamline software QA and accelerate delivery of software applications. Appvance UTP is the first unified test automation platform for DevOps that completely transforms software QA. The company is headquartered in San Jose, CA with offices in Costa Rica and India.
Media Inquiries:
Brian Blank or Meghana Shendrikar
onechocolate communications for Appvance
Email
(415) 989-9803