Together, companies provide advanced telephone features, free set-up, and 24-hour troubleshooting, with a focus on affordability and personalized customer service
KANSAS CITY, Kan., July 29, 2014 /PRNewswire/ — AccessDirect, a small business provider of cloud phone systems, has partnered with BetterVoice, a next generation voice and SMS platform provider, to offer an advanced suite of telephone system features catered to small businesses budgets.
Today's entrepreneurs demand intuitive, automated communication, including the ability to instantly converse without having to pick-up the phone. Continuing a 17-year legacy of offering the most affordable small business plans in the industry, AccessDirect is the first telephone company to partner with BetterVoice, a mobile PBX platform that launched in January 2014.
The BetterVoice partnership allows AccessDirect to seamlessly add SMS text and CRM integration into a product suite of answering and routing solutions for phone, email and fax. Powerful customized programing is made accessible through an online interface and mobile app that uses a drag-and-drop system to create voicemail menus, call routing, text response and API integration for automation and mobile marketing campaigns.
Hosted in the cloud, AccessDirect virtual PBX systems are ideal for BYOD (bring your own device) workplaces and virtual teams, as the system seamlessly integrates with existing mobile devices or desk phones, but requires no new hardware or software. Systems can be scaled from a single entrepreneur to a multi-facility corporation.
With an emphasis on affordability, AccessDirect maintains an advantage over big-business providers by providing catered, personal customer service, free set-up and around the clock troubleshooting from their home offices in Kansas City.
BetterVoice, located in Austin, Texas, saw a gap in mobile voicemail customization for professional users, and brings an innovative new solution to the market. BetterVoice's friendly Southern hospitality was a natural fit for AccessDirect.
"We offer a technology, but it has always been important to us maintain the human aspect of business as well. BetterVoice's emphasis on both innovation and customer service was a huge selling point," says John Kinskey, Founder and President of AccessDirect.
In an increasingly automated industry, Kinskey has seen consumer values change over the course of his 17 years providing virtual phone systems.
"We're seeing a shift in how to provide best customer service to our clients — for years that meant doing everything over the phone, but today the ability to quickly navigate the process online is more appealing to many new start-ups."
In a tech-focused industry, AccessDirect and BetterVoice share a belief that innovative technology solutions and age-old customer service go hand-in-hand. Together, their technology solutions for telecommunications ensure that small businesses never miss an important call and that answering is streamlined across any device.
About AccessDirect
Since 1997, AccessDirect has been providing affordable Virtual PBX phone systems from our offices in Kansas City to businesses of all sizes across the country. Cloud-hosted phone systems with multiple extensions, call routing, voicemail, fax and a professional voicemail greeting allow you to connect with your customers, no matter where you are.
http://www.messagingservice.com/
Media Contact: John Kinskey, President 913-599-6500 ext. 14 Email