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RESCUECOM Releases Q2 2011 Computer Reliability Report

The results for RESCUECOM's Computer Reliability Report for the second quarter of 2011 again place Lenovo in the top spot – 2 quarters in a row!

SYRACUSE, N.Y., Oct. 17, 2011 — "During these economically stressed times, when 90% of people believe we are in a bad economy, it's even more important to know what products will save you money down the road. Reliability is one of the best indicators of how much your technology will cost you over the long haul," stated David Milman CEO of RESCUECOM.

The Computer Reliability Report gives an unbiased summary of the most reliable personal computer manufacturers. The top five brands with the best overall reliability in Q2 2011 are:

1. IBM/Lenovo (234)
2. Toshiba (202)
3. Apple (124)
4. HP/Compaq (120)
5. Asus/Sony tie (73)

Several significant changes occurred during quarter 2. Asus took a nosedive in the second quarter, going from second position to fifth in reliability. Asus experienced skyrocketing percentages of market share throughout 2009, and maintained excellent customer support during that time. It seems they are not able to maintain that level of support with all the new customers, however, and are barely holding on to a position in the top five for this quarter.

HP/Compaq, still the clear-cut leader in market share, essentially maintained its same level of reliability from the first quarter to the second. HP's move from the fifth spot to the fourth place is due to the significant drop in the reliability rating of Asus.

Toshiba, on the other hand, is the only manufacturer that increased in its reliability score over the first quarter.

RESCUECOM's first quarter report called attention to Samsung as a brand to watch. Even though its market share does not place this manufacturer in the lineup of top manufacturers, Samsung continues to rank high in reliability.

Dell, on the other hand, maintains second place in market share of computers sold, yet lags far behind others in computer reliability.

RESCUECOM used the following data to calculate reliability scores for the Q2 2011 Computer Reliability Report:

Manufacturer: *U.S. Computer Market Share (Percentage Share of computers shipped) **RESCUECOM Computer Repair Share (Percentage of service calls to 1-800-RESCUE-PC) Computer Reliability Score
IBM/Lenovo 5.5 % 2.35 % 234
Toshiba 9.1 % 4.5 % 202
Apple 10.7 % 8.62 % 124
HP/Compaq 26.3 % 21.94 % 120
Asus 3.0 % 4.11 % 73
Sony 2.0 % 2.74 % 73

* Data Source: Based on shipping data for the first half of 2011
** Data Source: Based on RESCUECOM data for 2011 Q2


RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking, and support for all brands of hardware and software. For information on products and services, visit or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO of RESCUECOM

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