eNewsroom for: Sound Telecom

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Sound Telecom Company Profile

Founded in 1986, Sound Telecom is a privately owned and operated company providing telephone answering, inbound and outbound call services, unified communications (through it’s Solaxis division), and paging services for customers throughout the U.S. and British Columbia, Canada. Answering Services Call Center Services FAQs For the first two years, Sound Telecom provided business support and telephone answering services during business hours. In 1988, the company expanded its telephone answering services to 24/7/365. Motivated by the Vision to build a legacy of excellence one call at a time, Sound Telecom made several strategic acquisitions in the first 10 years of operation that enabled it to expand its service offerings to include inbound order taking for large companies and business-to-business outbound call services. This necessitated the addition of a second call center, which was built in 1997. Over the years, Sound Telecom has been driven by a Mission to develop remarkable solutions that exceed client expectations. To achieve this mission, Sound Telecom leverages state-of-the-art technology, extensive industry expertise and innovation to provide clients with the most advanced capabilities possible. For example, over the past five years, Sound Telecom has added Web-enabled services such as chat, e-mail response and more to its inbound and outbound call services; voice logging for superior customer service and quality assurance; a Web-portal interface for easier access to account data and reports; and new communication servers for greater reliability. Back To Top Sound Telecom Call Center Agent Today, Sound Telecom leads the industry in designing and delivering cost-effective telephone answering solutions that meet a client’s specific needs. We are privileged to serve notable corporations such as American Red Cross, Blue Cross, Century 21, Hertz, Microsoft, Siemens Medical Solutions, Trammel Crow, U.S. Bank, Winstar Cruises and many others. Sound Telecom is more than a telephone answering service provider. It is a company committed to a set of Vision focused on Value, Ownership, Integrity, Commitment and Excellence. It is more than a business; it is a passion to Give VOICE to America. Read more: http://www.sound-tele.com/about-us/corporate-history.aspx#ixzz2OZY94BUn

News from Sound Telecom:

8 Reasons Why USA Call Center Work Should Not be Outsourced Overseas

SEATTLE, March 27, 2013 /PRNewswire/ — Bad telephone branding is exemplified by many irritating situations that are commonly encountered when making a call: no answer, busy line, an abrupt "Hold Please", voicemail "jail", or an overseas call center agent you can't understand, just to name a few. Most companies cite cost savings as the reason […]

Sound Telecom Keeps Call Centers Onshore with New Bilingual Facility in Westminster, Colorado

SEATTLE, March 25, 2013 /PRNewswire/ — Sound Telecom, a leading nationwide provider of 24 hour Telephone Answering, Call Center and Cloud-based Communication Services and three-time winner of the Inc. 5000 Award opened for business in Westminster, Colorado. (Photo:  http://photos.prnewswire.com/prnh/20130325/PH82050-a ) (Photo:  http://photos.prnewswire.com/prnh/20130325/PH82050-b ) Sound Telecom officially opened its newest call center in the Denver area. The location is […]